Training and Communication Specialist

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Westerville, OH  Remote  Full Time

Training & Communication Specialist

Are you an innovative thinker who can easily prioritize and communicate key points quickly?Do you want to have a direct impact on customers and the overall business strategy?Do you enjoy managing multiple projects at the same time with the responsibility to keep them on-time and on-budget?Do you feel that your skills of thinking outside the box and working across multiple teams, functions, etc. are in need of a new home?

If so, DHL Supply Chain has the opportunity for you. Training and Communication Specialist

Job Description

Execute and support the knowledge transfer strategy (via training and communications) to improve the knowledge level of current and future Service Logistics capabilities by developing materials and toolkits. Training and Communication Specialist

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  • Support the Quality Manager and Training team to build communications / training materials as designed.
  • Works with sites to develop an in house trainer and performs “Train the Trainer” training
  • Continuous improvement in training materials and training topics via feedback from Service management about common issues raised. Training and Communication Specialist
  • Produce and maintain a set of Operations training materials and supporting documents (eg. Customer Work Instruction templates) that is up-to-date and aligned with global standards. Training and Communication Specialist
  • Create and maintain a training records database maintaining details of all training delivered and version control all documentation
  • Setup regular feedback process with Service Management team to highlight common issues and put in place corrective actions (eg. Update to training materials, re-training) as a result of this feedback
  • Keep up-to-date with new Request for Enhancements (RFEs) and new innovations and ensure training materials are updated and that the intended audience are communicated about the changes. Training and Communication Specialist
  • Work with Service Management team to update FAQs related to tickets raised on User errors and ensure they are communicated to the Regional training team. Training and Communication Specialist

Required Education and Experience

  • Bachelor degree or equivalent experience preferred
  • Minimum of 5 years working experience in an logistics environment in transport or operations roles
  • Minimum of 3 years of training experience in the logistics environment

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays. Training and Communication Specialist

Our Organization is an equal opportunity employer.


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