Social Media and Customer Service Associate ( Tesla Remote Job)

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Job Description

TPARTS LLC TPARTS LLC Tustin, CA Tustin, CA Full-time Full-time $20 – $24 an hour $20 – $24 an hour 1 day ago 1 day ago 1 day ago About us We are professional, collaborative, creative and our goal is to TESPLUS aims to help Tesla owners discover more fun and possibilities with Tesla models by providing premium Tesla accessory and unrivaled customer experience to Tesla community. Social Media and Customer Service Associate ( Tesla Remote Job)

Our work environment includes:

Modern office setting Food provided

Job Description:

We are seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to contribute to our online presence and ensure exceptional customer experiences. Social Media and Customer Service Associate ( Tesla Remote Job)
This role is perfect for an individual who is passionate about social media, has a creative mindset, and is dedicated to providing top-notch customer service. Social Media and Customer Service Associate ( Tesla Remote Job)
As an E-commerce Social Media Associate, you will assist in executing social media strategies and collaborate with the customer service team to address customer inquiries and concerns. Social Media and Customer Service Associate ( Tesla Remote Job)

Responsibilities:

Social Media:
Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest. Social Media and Customer Service Associate ( Tesla Remote Job)
Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner. Social Media and Customer Service Associate ( Tesla Remote Job)
Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
Assist in scheduling and posting content using social media management tools. Social Media and Customer Service Associate ( Tesla Remote Job)
Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies. Social Media and Customer Service Associate ( Tesla Remote Job)

Customer Service Support:

Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms. Social Media and Customer Service Associate ( Tesla Remote Job)
Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution. Social Media and Customer Service Associate ( Tesla Remote Job)
Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally. Social Media and Customer Service Associate ( Tesla Remote Job)
Maintain a solid understanding of products, services, and company policies to accurately assist customers. Social Media and Customer Service Associate ( Tesla Remote Job)

Collaboration and Reporting:

Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals. Social Media and Customer Service Associate ( Tesla Remote Job)
Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements. Social Media and Customer Service Associate ( Tesla Remote Job)
Assist in compiling and organizing data for regular social media and customer service reports. Social Media and Customer Service Associate ( Tesla Remote Job)

Requirements:

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  • Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
  • Prior experience or internship in social media management and customer service is a plus. Social Media and Customer Service Associate ( Tesla Remote Job)
  • Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers. Social Media and Customer Service Associate ( Tesla Remote Job)
  • Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
  • Familiarity with social media platforms and an understanding of their unique features and audience preferences. Social Media and Customer Service Associate ( Tesla Remote Job)
  • Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
  • Adaptability and willingness to learn new tools and technologies. Social Media and Customer Service Associate ( Tesla Remote Job)
  • Creative mindset with an interest in staying informed about social media trends.
  • Proficiency in graphic design tools and content creation platforms is advantageous. Social Media and Customer Service Associate ( Tesla Remote Job)

Benefits:

  • Competitive compensation package.
  • Opportunity to gain experience in both social media management and customer service.
  • Exposure to a dynamic and collaborative work environment. Social Media and Customer Service Associate ( Tesla Remote Job)
  • Potential for career growth within the organization.
  • Health and wellness benefits. Social Media and Customer Service Associate ( Tesla Remote Job)
  • If you are a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Social Media and Customer Service Associate ( Tesla Remote Job)
  • Submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service. Social Media and Customer Service Associate ( Tesla Remote Job)

Job Type:

  • Full-time Pay:
    $20.
    00 – $24.
    00 per hour

Benefits:

Flexible schedule Health insurance Paid time off Schedule:
8 hour shift Day shift Monday to Friday No nights No weekends Overtime Weekends as needed Supplemental pay types:
Bonus opportunities Ability to commute/relocate:
Tustin, CA 92780:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you familiar with Tesla aftermarket accessories?

Experience:

Customer service:
1 year (Preferred) Work Location:
In person

Responsibilities:

Estimated Salary: $20 to $28 per hour based on qualifications.

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