Work from home REMOTE Bilingual Reservation Agent in USA

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If you are passionate about helping people, are BILINGUAL (English & Spanish) and want to WORK FROM HOME this may be the perfect opportunity for you!

Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Qualifications:

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Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Empathetic and active listening
Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
Positive outlook and enthusiastic attitude
Dependable and consistent, history of good attendance
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
BILINGUAL (English & Spanish) is a MUST

Responsibilities:

Communicate with customers in a proactive and professional manner.
Assist Broward County Transit TOPS Customers schedule transportation services in an empathetic and patient manner.
Respond to questions and provide information while exceeding customer expectations.
De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.

TECHNOLOGY REQUIREMENTS (MUST HAVE YOUR OWN EQUIPMENT):

Operating System / PC

Windows 10 or 11 Pro or higher (no Macs or Chromebooks)
Two (2) available USB 2.0 or ports of greater

USB Headset with Microphone

JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case
JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera

Integrated or USB Camera with 1080p resolution or higher.

Standard Connection / Speed

Must have Hard-wired connection (no wireless/WiFi)
Minimum 45 Mpbs download / Minimum 10 Mpbs upload
Internet connection must not be shared with more than 3 devices in the same location.

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